Fintech News SG

Join us for an insightful webinar on “The Rise of Cognitive Banking: How AI is Redefining Financial Services”, hosted by Fintech News Singapore.This webinar will explore how AI-powered cognitive banking goes beyond basic personalisation by anticipating and adapting to customers’ financial behaviors to enhance their financial wellness.The result? Stronger customer loyalty and increased adoption of financial products.The webinar will also feature key insights from the global survey “Understanding Consumer Demand in the AI-Banking Era.”We’ll reveal how, amid the growing demand for AI-driven, contextualised insights, more than half of customers in APAC would likely switch banks to access personalised financial wellness services.In this session, we will explore:• How AI-driven engagement can strengthen customer loyalty and reduce churn• How Cognitive Banking can empower people – from users making smarter financial decisions to employees delivering better banking experiences.• What it takes to build an AI-powered bank in 2025 and beyond.Panelists:• Dr. Geraldine Wong, Chief Data Officer, GXS Bank• Jino Noel, Chief Technology Officer, UnionDigital Bank• Jody Bhagat, President Global Banking, PersoneticsModerator:• Vincent Fong, Chief Editor, Fintech News Network

Banks are sitting on a treasure trove of data, their customers’ transactions. Yet most banks are neglecting to tap into this asset to drive customer engagement, increase customer lifetime value, and amplify business impact. In this webinar, Personetics and banking leaders will share practical and actionable insights to unlock potential hidden revenue streams and drive customer satisfaction. What you will gain by attending: Learn how to utilize customers’ financial data to boost engagement and drive business impact Actionable strategies to enhance productivity and amplify cross-selling with data-driven financial insights Practical examples and case studies of how to monetize transaction data. Panellists: Colin Dinn, Chief Transformation Officer, Vietcombank; Nauman Bashir, Head of Digital & Customer Value Management, Standard Chartered Bank; Mukesh Pilania, EVP-Head of Digital Banking Leader of Retail Payment, MFTTechcombank; Dorel Blitz, VP, Strategy & Business Development, Personetics