Becker's Hospital Review

Turnover remains one of the biggest threats to healthcare stability, yet many organizations are still relying on short-term fixes. With hospital turnover hovering around 18% nationally — driven by burnout, staffing shortages and declining engagement — it's clear that a more sustainable approach is needed.Innovative health systems like Cedars-Sinai and Memorial Sloan Kettering Cancer Center are embracing holistic benefit programs that address the real drivers of burnout and disengagement with flexible care benefits and personalized well-being support.During this session, attendees will discover how to better support today's healthcare workforce — driving retention, productivity, and long-term organizational health. Insights include:• Proven strategies to reduce burnout and drive long-term retention• How to design inclusive benefits that meet diverse employee needs — like child care, elder care, pet care, and education assistance• Communication tactics that increase benefits engagement and drive measurable ROIPresenters:• Nicole M.B. Mitchell, Chief Diversity, Inclusion & Wellbeing Officer, Cedars Sinai• Christine Pfeiffer, Director Work/Life & Wellbeing, Human Resources, Memorial Sloan Kettering Cancer Center• Terri Kowalczyk, Vice President Global Enterprise Partnerships, Healthcare, Bright Horizons 

Already, AI is beginning to transform the healthcare industry in profound ways, and rapid advancements are posing new opportunities and challenges for organizational leaders to consider.With so much happening in the AI realm, it can be hard to keep up. In this upcoming webinar, healthcare leaders will recap the current state of affairs, including applications, ethical considerations and integrating AI more deeply into healthcare systems. They'll also share the feasibility of future applications.Key Learning Points:• Current applications of AI in healthcare, real world examples, and how AI can support decision-making processes• The ethical implications and responsibilities that come with integrating AI into healthcare• Strategies and best practices for developing AI frameworks and GenAI's future in healthcarePresenters: Abby Matchett, VP of Digital Strategy, Bounteous; Jonathan Weber, SVP Data & Analytics, Bounteous.

In the ever-evolving healthcare landscape, optimizing patient experiences remains a paramount goal. This presentation will share Penn Medicine’s story about the intricacies of omnichannel contact center transformation focused on technology, agent and patient experience, and the ultimate goal of creating a world class customer experience for their patients. We will explore how to show consistent progress towards core business problems and why operational changes are needed along with technology. Finally, we will highlight how establishing a strong data and governance foundation can help pave the way for the future of AI tools and technologies. Learning Topics:• How to define the business problems that will improve patient experiences• How to stay the course during a multi-year transformation• How to establish sound operating cross-organization structures and practices• How to set up a rich data foundation to build towards automation and AI features in the futurePresenters:Robin Ward - Associate Vice President, Enterprise Customer Analytics and Marketing Technology, Penn MedicineCalvin Jordan - Associate Vice President, Patient Access, Penn MedicineAaron Johnson - Associate Vice President, Patient and Consumer Engagement, Penn MedicineHosts:Ellie Rice - Slalom Healthcare and Life Sciences LeaderZach Lewis - Salesforce Industry Partner Advisor - Healthcare and Life Sciences

Join us for an informative webinar on reducing non-labor cost savings for purchased services, physician preference items, and pharmacy spend — three significant cost drivers for hospitals. Using real-world examples, we will share strategies and insights on purchased services cost savings initiatives, demonstrate how we collaborate with physicians to substantially reduce PPIs, and discuss transformative strategies for reducing pharmacy drug costs and maximizing revenue.